FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
You can email us at email@example.com or through our Facebook messenger at Sogo Home and Office Center. Or you can get in touch with us through our Contact Us section.
WHERE ARE YOU LOCATED?
We have 15 branches in various malls in Metro Manila and Calabarzon. Find our store locations HERE
HOW DO I PAY FOR MY PURCHASE?
You can pay through Dragon Pay or Bank Transfer when shopping online.
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
Our estimated delivery lead times within Metro Manila will depend on product availability.
STANDARD DELIVERY TIME (METRO MANILA & CALABARZON)
>3-15 business days after payment has been confirmed
PLEASE NOTE: To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries due to inclement weather conditions and other hazardous situations.
HOW DO I SCHEDULE DELIVERY?
For delivery scheduling, one of our associates will contact you through the phone number that you have provided during checkout.
DELIVERY LOCATION REMINDERS
- BUILDINGS, OFFICES and CONDOMINIUM might not allow delivery during certain hours or days. Please let us know any restrictions when scheduling your delivery with us.
- NOTE: Please let us know if the building does not have a service elevator. Our delivery crew has restrictions in manually carrying items up to higher floors.
- RESIDENTIAL VILLAGES and SUBDIVISIONS entrance fees will be paid by the customer. You may pay our delivery crew the said fee or pay directly to your village admin office and give us a copy of the receipt prior to the scheduled delivery date.
- Any other delivery fees (that were not paid during checkout) that may be charged for the delivery to the customer’s address shall be paid by the customer upon delivery of
- To avoid any delays, kindly secure any required permits before the actual delivery date
- Please make sure that someone will be receiving the item/s on the date of delivery.
- If we have received prior confirmation of delivery but no one is there to receive the order, we will reschedule the delivery. Please note that there will be an additional charge for another delivery.
- If you wish to reschedule, please advise us at least 24 hours before the scheduled delivery date to avoid any additional delivery fees.
- Customers are asked to receive the items personally or through their representative. Kindly check the items thoroughly for any defects or mistakes from the product that was ordered before receiving the items. Once items are received by the customer or their representative, it is deemed as acceptance that the items delivered was the correct product and was free from any damage.
DO YOU DELIVER NATIONWIDE?
Currently, we deliver within Metro Manila and Calabarzon only.
However, if you can arrange for a 3rd party cargo company to deliver to you to Visayas and Mindanao you may CONTACT US for coordination for the pickup of items from our central warehouse in Mandaluyong City.
CAN I SCHEDULE A SPECIFIC DELIVERY TIME?
As of the moment, we only guarantee that the items will be delivered within the scheduled date. Please make sure that someone will be available to receive the items on the agreed upon delivery date.
Our delivery team will inform you (through sms or phone call) if they are already on their way to delivery your item.
CAN I RESCHEDULE THE DELIVERY DATE?
Yes you may. For any rescheduling of the delivery date, please let us know at least one day before the scheduled date.
DO YOU CHARGE ASSEMBLY FEES?
Small items are usually delivered assembled, unless instructed otherwise. We offer FREE assembly within Metro Manila but may require assembly fees for areas outside. Contact us for more details.
DO YOU OFFER BULK DISCOUNTS?
We offer special discounts for bulk purchases; depending on the item being purchased. You may contact us for more information.
HOW DO I REQUEST A QUOTATION?
You can email us at firstname.lastname@example.org or contact any of our branches to request for a quotation. For email, please include the following information:
- Customer Name / Company Name
- Delivery Address
- Contact Number(s)
- Items that you want quoted.
Or you can get in touch with us through our Contact Us section.
THE ITEM I ORDERED SEEMS DIFFERENT FROM THE PICTURES POSTED?
We aim to show high quality images and accurate dimensions on our website. However, due to several factors (such as monitor color settings, lighting when photo was taken, etc), images seen on our website might have slight color variation from actual. Dimensions might also have minimal variations from actual.
All products come with a standard manufacturer’s warranty against factory defects of sixty (60) days. Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
If a factory defect is discovered, kindly email us a copy of your sales invoice together with photos of the item for our review.
We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling, appropriate repair and service fees may be charged. Likewise, if item was assembled or serviced by a person not authorized by SOGO Home & Office, the product warranty is deemed void.
Items may be returned/exchanged subject to the following guidelines:
1.) Original sales invoice must be presented as proof of purchase. 2.) Item must be exchanged within 7 days from date of purchase. 3.) Item must be in the same condition as when purchased, with its original packaging (e.g., in box, with complete accessories, operational, no cosmetic defect). 4.) A 10% restocking fee as well as the cost for transport and handling will be charged for all return/exchange items. 5.) All card & debit payments will be credited to a BLG I gift check. Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
As per Republic Act No. 7394 (or The Consumer Act of the Philippines), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee. For made-to-order items, mattresses, linens, beddings, accessories and “as-is” clearance items, an exchange or refund shall not be accepted.
We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling item cannot be returned or exchanged. If item was damaged due to being assembled or serviced by a person not authorized by SOGO Home & Office, the item cannot be returned or exchanged.