Email: inquiry@sogofurniture.com

FB Messager: www.facebook.com/SOGOhomeandoffice

Cel/Viber: 09564276137

Stores: CLICK HERE

METROPLAZA MALL, NOVALICHES

Address: 4F MetroPlaza Mall, #132-D General Luis St. Brgy. Nova Proper, Novaliches Quezon City
Cel/Viber No. 09156552987   Tel. 00270011787

INTERIOR ZONE, SM NORTH EDSA

Ground Floor, Interior Zone,  Sm City North Edsa, North Avenue Corner, Epifanio de los Santos Ave, Quezon City, 1105 Metro Manila
Tel# 88076293
CP# 09566721704

ALI MALL CUBAO

GF Ali Mall, P. Tuazon Blvd., Cubao, Quezon City
Tel# 8912-6603
CP# 09369912288
Sun-Thurs 10:00am-9:00pm Fri-Sat 9:00am-10:00pm

AYALA MALLS CIRCUIT MAKATI

3F Ayala Malls Circuit, Hippodromo, Makati
CP# 09770971985
Mon-Thurs 10:00am-9:00pm  Fri-Sun 10:00am-10:00pm

CW HOME DEPOT IMUS

2F CW Home Depot Aguinaldo Highway, Daang Hari Road, Imus, Cavite
Tel# 8245-9497
CP# 09055196332
Mon-Sun 10:00am-7:00pm

ROBINSONS GALLERIA SOUTH

179 Manila S Rd, San Pedro, 4023 Laguna
Tel# 8361-6413
CP# 09224167450
Mon-thurs 10:00:am-9:00pm Fri-Sun &Holiday 10:00am-10:00pm 

ROBINSONS PLACE DASMARIÑAS

GF Robinson's Place Brgy. Sampaloc, Dasmariñas, Cavite
Tel# 8425-0791
CP# 09154080962
Mon-Sun  10:00:am-9:00pm 

ROBINSONS PLACE IMUS

4F Robinsons Place, E. Emilio Aguinaldo Highway, Imus, Cavite
Tel# 8425-0783
CP# 09266680727
Mon-Sun 10:00:am-9:00pm 

ZABARTE TOWN CENTER

2F Zabarte Town Center 588 Camarin Rd., Corner Zabarte Rd., Caloocan
Tel# 8962-4185
CP# 09171032829       
Mon-Sun 10:00:am-9:00pm

• 1. Bank Deposit/Bank Transfer
• 2. Credit Card
• 3. Dragonpay
• 4. Financing (GGIVES, BILLEASE)
• 5. E-Wallet/QRPH

Once we receive your payment confirmation via email, one of our associates will contact you at the phone number you provided during checkout to schedule your delivery. 

Depending on the availability of items, it usually takes 3-15 business days from payment confirmation for Metro Manila areas and 10-20 business days within Luzon areas. For Visayas and Mindanao, please contact our Sales Team at Cel/Viber# 09564276137

PLEASE NOTE: To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries due to inclement weather conditions and other hazardous situations.

DELIVERY LOCATION REMINDERS

1. BUILDINGS, OFFICES and CONDOMINIUM might not allow delivery during certain hours or days. Please secure a DELIVERY PERMIT/GATEPASS and let us know any restrictions when scheduling your delivery with us.
2. NOTE: Please let us know if the building does not have a service elevator. Our delivery crew has restrictions in manually carrying items up to higher floors.
3. RESIDENTIAL VILLAGES and SUBDIVISIONS entrance fees will be paid by the customer. You may pay our delivery crew the said fee or pay directly to your village admin office and give us a copy of the receipt prior to the scheduled delivery date.
4. Any other delivery fees (that were not paid during checkout) that may be charged for the delivery to the customer’s address shall be paid by the customer upon delivery of
5. To avoid any delays, kindly secure any required permits before the actual delivery date

     DELIVERY RECEIVING

1. Please make sure that someone will be receiving the item/s on the date of delivery.
2. If we have received prior confirmation of delivery but no one is there to receive the order, we will reschedule the delivery. Please note that there will be an additional charge for another delivery.
3. If you wish to reschedule, please advise us at least 24 hours before the scheduled delivery date to avoid any additional delivery fees.
4. Customers are asked to receive the items personally or through their representative. Kindly check the items thoroughly for any defects or mistakes from the product that was ordered before receiving the items. Once items are received by the customer or their representative, it is deemed as acceptance that the items delivered was the correct product and was free from any damage.

Currently, we deliver within Metro Manila and select provincial areas in Luzon.

However, if you can arrange for a 3rd party cargo company. You may CONTACT US for coordination for the pickup of items from our central warehouse in Mandaluyong City.

At the moment, we only guarantee that the items will be delivered on the scheduled date. To avoid rescheduling and paying a re-delivery fee, please make sure that someone is available to receive the items on the agreed-upon delivery date. Our delivery team is only allowed to wait up to 30 minutes at the location, as they also need to serve other customers' deliveries scheduled on their truck. Our delivery team will inform you (through SMS or a phone call)when they are on their way to deliver your items.

Yes, you may.

For online orders, please contact us at least 1-2 days before the scheduled date at Cel/Viber#: 09564276137 from Monday to Saturday, 9am to 5pm.

For branch orders, please contact the selling branch at the number indicated on your sales invoice.

Small items are usually delivered assembled, unless instructed otherwise.

We offer FREE assembly within Metro Manila but may require assembly fees for provincial areas. Contact us for more details.

We aim to show high-quality images and accurate dimensions on our website. However, due to several factors (such as monitor color settings, lighting when the photo was taken, etc.), images seen on our website might have slight color variations from the actual. Dimensions might also have minimal variations from the actual product.

Unless otherwise specified in the product description, all products come with a standard manufacturer's warranty against factory defects of sixty (60) days. Repair or replacement of damaged items due to factory defects will be offered while supplies last; otherwise, store credit will be applied.If a factory defect is discovered, kindly email us a copy of your sales invoice together with photos of the item for our review.We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling, appropriate repair and service fees may be charged. Likewise, if the item was assembled or serviced by a person not authorized by SOGO Home & Office, the product warranty is deemed void.

Items may be returned/exchanged subject to the following guidelines:

• 1. The original sales invoice must be presented as proof of purchase.
• 2. The item must be exchanged within 7 days from the date of purchase.
• 3. The item must be in the same condition as when purchased, with its original packaging (e.g., in box, with complete accessories, operational, no cosmetic defects). 
• 4. A 10% restocking fee, as well as the cost for transport and handling, will be charged for all return/exchange items.
• 5) All card & debit payments will be credited to a BLG I gift check. Repair or replacement of damaged items due to factory defects will be offered until supplies last; otherwise, store credit will be applied.

As per Republic Act No. 7394 (or The Consumer Act of the Philippines), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee.  For made-to-order items, mattresses, linens, beddings, accessories and “as-is” clearance items, an exchange or refund shall not be accepted.

We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling, the item cannot be returned or exchanged. If an item was damaged due to being assembled or serviced by a person not authorized by SOGO Home & Office, the item cannot be returned or exchanged. 

 Note: Cost of transport and handling charges are to be paid by the customer