HOW DO WE CONTACT YOU?

You may email us through email at info@sogofurniture.com or through our Facebook messenger at Sogo Home and Office Center.

Or you may also click the Contact us Link here 

DO YOU OFFER BULK DISCOUNTS?

We offer special discounts for bulk purchases; depending on the item being purchased. You may contact us for more information.

HOW DO I PAY FOR MY PURCHASE?

You may pay through Dragon Pay or Bank Transfer when shopping online. You may also visit any of our stores to pay for your order.

DO YOU DELIVER NATIONWIDE?

Currently, we deliver within Metro Manila and Calabarzon only.

However, if you can arrange for a 3rd party cargo company to deliver to you to Visayas and Mindanao you may CONTACT US for coordination for the pickup of items from our central warehouse in Mandaluyong City. 

WHERE ARE YOU LOCATED?

We have 15 branches in various malls in Metro Manila and Calabarzon. You may click this link to know more: https://sogofurniture.com/branches

DO YOU OFFER WARRANTY?

All products come with a standard manufacturer’s warranty against factory defect. We allow returns for items with factory defect STRICTLY within 7-days from date of delivery, provided the qualifications are met. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item. 

 

No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, buyer assumes the price difference.

 

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

Our estimated delivery lead times within Metro Manila will depend on product availability.

 

STANDARD DELIVERY TIME (METRO MANILA)

>3-5 business days after payment has been confirmed

STANDARD DELIVERY TIME (CALABARZON)

>Seven (7) Working Days after payment has been confirmed

CAN WE RESCHEDULE THE DELIVERY DATE?

Yes you may. For any rescheduling of the delivery date, please let us know at least one day before the scheduled date. 

DO YOU CHARGE ASSEMBLY FEES?

Small items are usually delivered assembled, unless instructed otherwise. We may require assembly fees for beds and large wardrobes that are assembled on site. FREE assembly within Metro Manila.

 

Calabarzon Assembly Fee

>5KM radius from the store

  1. Delivery Guidelines
  1. DELIVERY DATE:

For delivery scheduling, one of our associates will contact you through the phone number that you have provided during checkout.

PLEASE NOTE: To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries due to inclement weather conditions and other hazardous situations.

If ever we could not make the delivery on the scheduled date, we will inform you as soon as possible.

2. DELIVERY TIME:

a. Our standard delivery time is from 10am onwards.

b. We do not specify the time of arrival but guarantee that the items will be delivered on the agree upon delivery date.

  1. DELIVERY LOCATION REMINDERS

a. BUILDINGS, OFFICES and CONDOMINIUM might not allow delivery during certain hours or days. Please let us know any restrictions when scheduling your delivery with us.

NOTE: Please let us know if the building does not have a service elevator. Our delivery crew has restrictions in manually carrying items up to higher floors.

b. RESIDENTIAL VILLAGES and SUBDIVISIONS entrance fees will be paid by the customer. You may pay our delivery crew the said fee or pay directly to your village admin office and give us a copy of the receipt prior to the scheduled delivery date.

c. Any other delivery fees (that were not paid during checkout) that may be charged for the delivery to the customer’s address shall be paid by the customer upon delivery of

d. To avoid any delays, kindly secure any required permits before the actual delivery date

  1. DELIVERY RECEIVING

a. Please make sure that someone will be receiving the item/s on the date of delivery.

b. If we have received prior confirmation of delivery but no one is there to receive the order, we will reschedule the delivery. Please note that there will be an additional charge for another delivery.

c. If you wish to reschedule, please advise us at least 24 hours before the scheduled delivery date to avoid any additional delivery fees.

d. Customers are asked to receive the items personally or through their representative. Kindly check the items thoroughly for any defects or mistakes from the product that was ordered before receiving the items. Once items are received by the customer or their representative, it is deemed as acceptance that the items delivered was the correct product and was free from any damage.

PRODUCT WARRANTY

If the customer discovers any factory defect within 30 days from time the items was delivered to the customer, the items can be repaired. The material defect of the items should not be caused by misuse or mishandling of the customer. We reserve the right to inspect and verify the cause of damage to the items.

If it is determined that the damage was caused by misuse or mishandling, appropriate repair and service fees will be charged. If item was assembled or serviced by a person not authorized by SOGO Home & Office, the product warranty is deemed void.

RETURNS/EXCHANGE POLICY

We only accept return or exchange if that item has a factory defect. Change of mind is not considered a valid reason for return or exchange as per DTI policy. Any return and exchange are allowed within 7 days after purchase subject to the following guidelines and in conformity to DTI policy:

  1. Must have the original Sales Invoice
  2. Must be in the same condition as purchased
    1.  In original box/packaging
    2. With Complete accessories

We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling item cannot be returned or exchanged. If item was damaged due to being assembled or serviced by a person not authorized by SOGO Home & Office, the item cannot be returned or exchanged.

THE ITEM I ORDERED SEEMS DIFFERENT FROM THE PICTURES POSTED?

We aim to show high quality images and accurate dimensions on our website. However, due to several factors (such as monitor color settings, lighting when photo was taken, etc), images seen on our website might have slight color variation from actual. Dimensions might also have very minimal variations from actual.

CAN YOU SCHEDULE A SPECIFICE DELIVERY TIME?

As of the moment, we only guarantee that the items will be delivered within the scheduled date. Please make sure that someone will be available to receive the items on the agreed upon delivery date.

Our delivery team will inform you (through sms or phone call) if they are already on their way to delivery your item.

HOW DO I REQUEST A QUOTATION?

You may email us at info@sogofurniture.com or contact any of our branches to request for a quotation. For email, please include the following information:

  • Company Name
  • Address
  • Contact Number(s)
  • tems that you want quoted.

Or you may contact us through our Contact Us section.

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